Frequently Asked Questions

We ship your essential oil samples (ylang-ylang, clove, cinnamon, etc.) by air within 10 business days.For you, this express delivery time is a true guarantee of quality and safety. It allows us to:Preserve the sample’s complete freshness and its volatile compounds so that it is 100% representative of the final batch.Prepare all necessary official documents (phytosanitary certificate, pro forma invoice, sampling certificates).Ensure a smooth customs clearance process to your destination country (Canada, EU, United States), in strict compliance with international import regulations.

Once your order is confirmed, here is the processing time before shipment:Order processing time : 1 business dayConfirmation, stock verification, issuance of the internal purchase order.Production & Preparation : 3 to 4 working daysBatch preparation, quality control, packaging according to specifications.Export documentation : 7 to 10 business daysPhytosanitary certificates, certificate of origin, customs declaration. Processing time subject to local administrative processing.Total pre-export time : Approximately 10 working daysPlease note that unforeseen administrative delays may apply. → This pre-export delay is in addition to the shipping time.To optimize your supply, plan your orders 4 to 6 weeks before the desired delivery date.

HEP is a direct producer-exporter . We are not a trader or an intermediary. This means prices without intermediary commissions, complete traceability lot by lot back to the harvest area, and a responsiveness that is only possible when you control your own production chain.This has been one of our company's fundamental commitments since 2015 .

Our offer is structured into two categories:Essential oils: Ylang-Ylang (Cananga odorata), Clove (Eugenia caryophyllata — clove, leaf, stem), Cinnamon (Cinnamomum zeylanicum — leaf/bark), Niaouli (Melaleuca quinquenervia), Ravintsara (Cinnamomum camphora ct. cineole), and other endemic essences depending on seasonal availability.Certified spices : Black Pepper from Madagascar , Vanilla from Madagascar (Vanilla planifolia) — recognized worldwide for their aromatic richness and intensity .All our products are 100% natural , undiluted, and additive-free. USDA Organics and ECOCERT/COSMOS certifications apply depending on the product and line.

Our products are grown and harvested in Madagascar, in direct collaboration with local farmers' cooperatives that we select and support.The Pangalanes—a network of canals and lakes on the east coast of Madagascar—represent our historical home base, a region renowned for the exceptional quality of its timber. This direct relationship with the producers allows us to guarantee the traceability, purity , and consistency of each batch.